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Our Mission
It is our mission to identify the needs of our members, subscribers, and the communities we serve, with attention to the overall well-being of their families and communities, through courtesy, respect, and ongoing personal communication and involvement. Measuring our actions by standards of honesty, trust, and fairness, we shall focus our energy and resources on providing products and services that are equal to or better than those of any competitors in the most technologically advanced and economical way possible. We will be ever mindful of our obligation to empower our employees with training, support, and a working environment centered around serving our customers promptly and with a positive attitude.
Service Commitment
As your local telecom provider, our goal is to provide affordable, reliable services that shape and improve our members’ daily lives and enable our communities to thrive. We realize the importance of listening to your concerns so that we may respond to your questions and requests with knowledgeable, prompt, and courteous service. Randolph Telephone intends to bring our customers services equal to, if not better than, those available in more heavily populated urban markets. We are dedicated to offering the highest level of service, not just as any company serving the community, but as partners serving neighbors and friends in the Piedmont region.
And, as a partner on the local scene, we want to help you understand how important issues in the telecom industry — such as universal service and legislative policy decisions — will affect Randolph as a cooperative and you as a subscriber. Through the advanced telecom services we offer, we strive to play an important role in the continued economic growth and prosperity of our area. After all, success is a two-way street — and ours depends on the success of the cooperative’s members and customers.
We plan to continue serving the Piedmont region for years to come. Our history is rich, and we are proud of our success as a provider of information age technologies and services, which will bring benefits to the lives of those in the community and help to make the connection between our local and global interests.
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