• Check your connections. Make sure that all the connections to the computer, modem, and router are secure.
  
  
• Restart all of your equipment. For DSL, be sure to restart the DSL modem first and give it time to set up. Follow that with restarting your comptuer. If you have an external Dial-up modem, restart it and then restart your computer.
  
  
• Phone line quality - Interference on your phone line, such as static and noise, can disrupt or impair your connection. Make note of any interference on your phone line and call our repair line at 611 to report it.
  
  
• Voicemail - Most voicemail systems notify you of new messages with a stutter dial tone. Some modems recognize this as interference and are unable to dial to the Internet access number. It may be necessary to clear your voicemail messages first.
  
  
• Spyware/Adware/Viruses - These harmful programs can sneak onto your computer and cause your Internet browser program not to open and/or eat up so much of your computer’s resources that few other programs can function. We encourage you to run an anti-virus/spyware/adware program periodically; especially, when you experience a problem with your Internet connection.

Try the following tests, by clicking on the links below.

DSL Speed Test
SecureIT - Sign up for service today!

• Track Errors - Have a list of any error messages that popped up. Try to be as specific as possible when recording error messages.
  
  
• Know what type of service you have. For example, Dial-up or DSL internet.
  
  
• Have your username and password on hand because our technical support staff will require this information to document your call.