Internet Only Plans
(Download/Upload)
Price/Month
Internet Only Plans
(Download/Upload)
Price/Month
Ultimate
300MBPS/300MBPS
$77.95
Extreme
600MBPS/600MBPS
$97.95
Best for households that use tablets, smartphones, music players and laptops to stream music or video, play on-line games or video chat. Small home businesses that need to download medium to large files will appreciate this option.
Supersonic
1GIG/1GIG
$137.95
Internet & Voice Bundles
(Download/Upload)
Price/Month
Copper Legacy
up to 10mbps/1Mbps
$69.95
Copper Legacy High Speed Internet
Unlimited Local & Long Distance Voice
Unlimited Features:
Ultimate
300MBPS/300MBPS
$82.95
Ultimate High Speed Internet
Unlimited Local & Long Distance Voice
Unlimited Features:
Extreme
600MBPS/600MBPS
$102.95
Extreme High Speed Internet
Unlimited Local & Long Distance Calls
Unlimited Features:
Supersonic
1GIG/1GIG
$142.95
Supersonic High Speed Internet
Unlimited Local & Long Distance Voice
Unlimited Features:
Enhanced Services
Price/Month
MyHome Wi-Fi
Starting at $4.99
WI-FI is no longer an optional "EXTRA" for most homes and businesses. It has become a critical component of the connectivity. Just think about how many devices you are using in your home or business. Stop fighting with your wireless network and battling device connectivity. There are so many things that can interfere with your signal.
*Required with any Internet package.
Static IP
$7.50
Static IP address is an IP address that doesn't change. It is useful if you host a website from home, have a file server in your network, are using networked printers, are running a print server, or if you use a remote access program. Because a static IP address never changes, other devices always know exactly how to contact a device that uses one. One time fee for installation and setup is $110.
Wire Maintenance
Static IP address is an IP address that doesn't change. It is useful if you host a website from home, have a file server in your network, are using networked printers, are running a print server, or if you use a remote access program. Because a static IP address never changes, other devices always know exactly how to contact a device that uses one. One time fee for installation and setup is $110.
Plans
Price/Month
Phone
$2.95
Phone & Internet
$4.95
Internet only plans do not require a phone line. Internet only plans require Inside Wire Maintenance and MyHome WI-FI. MyHome WI-FI is required for all bundles. The unlimited plan is for voice calls terminating within the continental U.S. (excludes Hawaii & Alaska) only. Calls not included in the Unlimited packages will be billed at tariff rates. Installation does not include inside wiring or telephone jacks. Fiber does not keep your phone on when the power is out. A battery backup will supply power for a period of time. Additional battery back-ups are available for purchase. Additional base unit(8hr) is $110.94, Flex Battery(4hr) is $53.47/ea. Speeds listed are maximum attainable download and upload speeds and are best effort delivered through a wired connection to the customer premise. Actual speeds may vary depending upon a variety of factors, many of which are related to the environment at the customer premise and the customer owned devices connecting to the broadband service such as wireless, device capabilities, number of devices and interferences all impact internet speed connections. For best performance use a hardwired connection.
Check network usage, create profiles, block certain content, and more! Click the Quick Start Guide button below to view the instructions on how to install your CommandIQ app. Below you will also find videos about different Command IQ experiences.
While many communications providers brag about utilizing "fiber" in their networks, unless they provide it all the way to the home, they do not compare. Randolph Communications is providing High Speed fiber optics all the way to your home with Fiber Connect. Fiber to the home (FTTH), or Randolph Fiber, is the delivery of a communications signal over fiber optics to a home or business. This fiber will replace the existing copper infrastructure such as telephone wires and coax cable. Fiber to the home is a method of providing higher bandwidth to consumers and businesses, which enables more robust video, Internet and voice services.
Connecting homes directly to fiber optic cable enables large improvements in the bandwidth that can be provided to consumers. Current fiber optic technology can provide two-way transmission speeds of up to 1000 megabits per second. Further, as cable router and internet providers are struggling to squeeze increments of higher bandwidth out of their technologies, ongoing improvements in fiber optic equipment are constantly increasing available bandwidth without having to change the fiber. That’s why fiber networks are said to be “future proof.”
Randolph Communications Cooperative territory spans over seven counties, which means we serve 534.46 square miles of rural communities. Our goal has always been and continues to be providing the best customer service to our customers with the most advanced technology.
Some companies choose not to provide Fiber-to-the-Home (FTTH) to their customers. However, that is not the case at Randolph Communications. Your Cooperative believes in you having the best. Did you know that 16,007 addresses already have fiber by them at this time? We still have a ways to go so your patience is important.
To summarize our fiber plan, your Cooperative began constructing transport fiber in 1998. In 2011, we put the plow in high gear to really ramp up our FTTH efforts. To date, we have invested over $69 Million in our fiber plant. Will it take time to get to everyone? Yes. How soon will the Coop be 100% fiber fed? We are 94% complete. These remaining areas are completed using the following criteria: service issues, distance from a wire center (which impacts what speed you can get over copper) and if customers are willing to pay for additional advanced services. We know you need high-speed internet for your jobs, for your children’s school work, for medical needs, or even for entertainment purposes.
We are working very hard and are committed to having fiber throughout our territory. This is why our non-member areas like Spies, Chatham County, Sanford, Silk Hope and El Dorado are so important. The monthly revenues that come in from non-members support the fiber build within our Cooperative footprint. We would love to have 20 construction crews and be finished in two years, but that is not feasible.
Rural America deserves the same technological services that are available in metropolitan areas. Rural America cannot be left behind and your Coop is doing everything we can to bridge the digital divide in our areas.
FIBER OPTIC CABLE ADDITIONS: The chart below is based on the dollar amount that was spent on Fiber Optic Cable additions.
WI-FI is no longer an optional "EXTRA" for most homes. It has become a critical component of the connectivity. Outdated wireless routers can lower your signal to drop or even slow down your connection speed. Just think about how many devices you are using in your home. Stop fighting with your wireless network and battling device connectivity.
Our new MyHome WI-FI Router will support higher internet speeds. It will give you better performance while using your many internet connected devices. You will get the best possible online experience on every device no matter where you are in your home.
Less WI-FI interferences:
WI-FI interferences can cause slower performance from your WI-FI network. Our routers are multi band to eliminate WI-FI interferences. 2.4GHz offers coverage at further distances. It should be used for low bandwidth activities like browsing the internet. 5GHz provides less coverage but it transmits data at faster speeds. It is best suited for high-bandwidth devices or activities like gaming and streaming TV.
Best for Gaming & Streaming:
These routers are built to handle higher bandwidths which are great for gaming and streaming.
Long Range Capability:
Do you have an outbuilding or a shop that would like WI-FI or a hardwired connection (or both), then as long as the power to outbuilding is fed from the home meter base we can plug in a Powerline Adapter and you will get access to your WI-FI connection.
Multiple Devices:
Our MyHome WI-FI can support multiple WI-FI devices at the same time.
*Required with all Internet packages. For best performance use a hardwired connection.
Gigaspire
TAKE CONTROL OF YOUR HOME WI-FI NETWORK FOR FREE
The CommandIQ® App allows you to manage the people, places and things that connect to your home Wi-Fi network if you have a Gigacenter or Gigaspire Router.
Click here to Learn More
CommandIQ App
Wireless Router
Powerline Adapter AP
Powerline Adapter
MyHome WI-FI $4.99/mo*
MyHome WI-FI Plus $8.99/mo*
Purchase Price MyHome WIFI $221.20/ea
Purchase Price MyHome WIFI Plus $379.40/ea
Additional Access Point $98.00/ea
Power Line Adapter Only $60.20/ea
Purchase Price Gigaspire** $221.20/ea
Purchase Price Gigaspire Plus** $334.60/ea
Additional Mesh Unit $113.40/ea
*Based on structure of home MyHome WI-FI will cover up to 2000 sq ft. MyHome WI-FI Plus will cover 2000 sq. ft. and up. ** Gigaspires are for fiber only.
When subscribed to Premium Wi-Fi and using the CommandIQ app, ProtectIQ proactively monitors network traffic coming into your home or business, automatically blocking anything that looks suspicious. This service runs 24/7 in the background blocking any unwanted sources of traffic, and giving you true peace of mind.
MALICIOUS WEBSITE PROTECTION
Monitor devices attempting to visit known websites that could be harmful to your home network and devices. ProtectIQ will automatically take action in the background by blocking all attempts to visit these websites and present you with a browser message indicating that the website is not available or that the connection was terminated.
ANTI-VIRUS AND ANTI-RANSOMWARE PACKET INSPECTION
ProtectIQ provides an active security monitoring service that uses a large database of known threats. By looking for the specific signatures of these threats in real time, ProtectIQ can terminate the transfer of data before a malicious payload is delivered to any vulnerable network devices. The database of threats is constantly growing as new threats emerge and the application’s database is kept up to date weekly in the cloud.
LOCK DOWN YOUR SMART HOME
Have smart devices around your home like an Amazon Alexa, Google Home or Ring security doorbell? ProtectIQ is the best way to ensure those devices are secure from hackers and online intruders at the source – your home Wi-Fi network.
SECURITY ALERTS
For each of its network security features, ProtectIQ sends notifications to you whenever a security issue is triggered. Alerts will include details about the device that was attacked, where the attack came from, and when the attack occurred.
Previous Email Scams To Be Aware Of:
Email provides us a convenient and powerful communications tool. Unfortunately, it also provides scammers and other malicious individuals an easy means for luring potential victims. The scams they attempt run from bogus business opportunities to phishing schemes using a combination of email and bogus web sites to trick victims into divulging sensitive information. To protect yourself from these scams, you should understand what they are, what they look like, how they work, and what you can do to avoid them.
Here are some previous scams:
To learn more, visit information provided by the World Health Organization and the U.S. Secret Service.
Email Scam:
Randolph Communications has been notified by the Federal Communications Commission (FCC) that funding for the program is expected to run out by the end of April 2024, meaning April bills may be the last ACP credit issued.
As a result, the FCC began taking steps to wind down the program. During the wind down process, the FCC established February 7, 2024, as the last day that new ACP enrollments will stop. This includes any paperwork that must be submitted to our company to be enrolled.
If you are already enrolled in ACP and receiving the monthly internet discount before February 8, 2024, you will continue to receive your ACP benefit until ACP funds run out. After ACP ends, the $30 credit you are receiving towards your internet service will be removed and you will be responsible for any remaining charges on your internet service.
You can contact our Customer Care at 336-879-5684 if you have any questions, or you can reach out to the ACP Support Center at 877-384-2575, or visit https://www.fcc.gov/acp and https://affordableconnectivity.gov/ for more information.
The Affordable Connectivity Program (ACP) is a Federal Communications Commission (FCC) program to help households struggling to pay for internet service during pandemic. This new benefit will connect eligible households to jobs, critical healthcare services, and virtual classrooms.
The Affordable Connectivity Program is limited to one monthly service discount per household. A household defined as any individual or group of individuals who are living together at the same address and share income and expenses—roommates are a household, a family living together are a household.
As the provider, Randolph Communications will receive the funds directly from Emergency Broadband Benefit program.
Yes, eligible consumers with a past due balance or a balance in collections are eligible for the benefit. The ACP does not apply to the past due balance, it will cover $30 of the current month's bill.
Yes. Household eligibility will be determined through the Universal Service Administrative Company's National Verifier.
Yes. Household eligibility will be determined through the Universal Service Administrative Company's National Verifier. No. You must opt-in with RC or request enrollment in the ACP program with RC and choose an eligible service plan.
Yes. The benefit is available to eligible new, prior, or existing RC customers. No. You must opt-in with RC or request enrollment in the ACP program with RC and choose an eligible service plan.
Yes. Eligible customers can receive both the Lifeline discount and the ACP discount. Eligible customers can combine both the Lifeline and ACP benefits to the same qualifying service or separately to a Lifeline service and an ACP service. No. You must opt-in with RC or request enrollment in the ACP program with RC and choose an eligible service plan.
No. The ACP credit can be up to $30 per month; but, it cannot be more than the price of the broadband plan. No. You must opt-in with RC or request enrollment in the ACP program with RC and choose an eligible service plan.
May not be available in all areas.
If your home has areas where you experience a poor WI-FI connection or no connection at all, the problem isn't with your internet service, it is your WI-FI network.
Our Managed WI-FI service is your answer to the challenges of connections in farms, retail store, office buildings, restaurants, and more. We will provide you with optimum connectivity and reliability throughout any business space. For as low as $8.99/month you get:
Access Per Unit $4.99/mo
Account Management $4.99/mo*
Purchase Price $143.99/ea*
Installation $90.00/hr
Minimum 2-year commitment required. Service continues on a month-to-month basis after initial term. Large homes and other situations may require additional access points. *One account management is required per home or business.
By allowing us to manage your network we can troubleshoot more efficiently, quickly manage system traffic and map out networks.
Our Technicians will install and optimize your wireless network, ensuring that your router and access points are placed in an area which will give you the most effective connection to your wireless devices.
Access points are easy to install and can be placed through out your home or business.
Your wireless network is at our fingertips with our cloud based management portal. This gives our technicians real-time data on your router, access points and connected devices.
Get help when you need it with our 24/7 technical support.
This flexible infrastructure can grow as the needs of your family or business grows. Need additional coverage? No problem. We can easily add additional WI-FI Access Points for a low monthly fee.
The technician's did an excellent job.
Melissa Cooper
The technician was very professional and friendly. He did a wonderful job.
Barbara Brady
WE LOVE IT!!!! We are getting the fastest internet speeds ever and our phone service no longer has a “hum” on the line when we talk to people!!! IT’S AMAZING!!! My husband Roderick was so impressed with the Tech that came out last Thursday to install the service and port our phone service away from Brightspeed. We are so excited to be new customers with you all!!! Thank you so much for this opportunity…It’s been a long time coming for us and it is so worth it!!!!
Katherine and Roderick Parker
We have been with Randolph Communications since 1993. They have been with us through every move with only changing our number once. Our home was one of the first homes with fiber optic cable in 2007. RC has been quick to reply and troubleshoot any issues. Their teams are knowledgeable, courteous and professional! Thanks for all you do to make working from home go smoothly!!!
Stacey Armstrong Ferguson
We have had Randolph communications for as long as I can remember. You have the quickest response time; you walk me through every step of the way when I have an issue at home and are quick to send someone out when needed. Your staff are always so kind and the workers who come out always so nice and respectful! We are so grateful for Randolph Communications and all you do for our rural community
Kathryn Auman Gillispie
We have always had Randolph Telephone since I was a young girl. Being that half our family lived in another state it let us be able to communicate with them since we couldn’t go visit them as often as would like to.
Penny Chriscoe
I really like Randolph communications. You’re the best
Phyllis Hill Leiber
We moved to Asheboro about 27 years ago, have been with Randolph for a lot of that time. In 2006 we moved to a home out of their district. We were with a different provider who was nothing but headache and trouble. In 2021 we moved again and we were extremely happy that the home we chose was back in their district. They are always quick and willing to help until a problem is resolved. All workers are polite and considerate! The best in Randolph County!
Jo White
We have been with Randolph Communications for over 46 years and have never had a problem that they weren’t quick to fix.
Tami Kiser Reeder
Randolph Communications has provided us with the fastest internet and has the most personable service of any company. When I have called to get help with my elderly mother’s phones or internet, we have been treated with top notch service. They are there for us, not how much money they can make off of us.
Holly Cox Dunn
Love Randolph Communications!
Nickie Williamson Teal
We have been with Randolph Communications for 51 years!!! We actually have two accounts.. one for our house and one for our farm... Thanks for the great service. We depend on you!!
Pat Kiser
Randolph Communication has always given us great service and quick assistance when it was needed!
Paula Kiser Faulkner
We are so thankful for Randolph Communications! They are so easy to work with and willing to go above and beyond to assist with any problem we have ever had (which we have never had many problems). We have heard so many horror stories from friends with other internet providers and we are incredibly thankful for the service we receive!
Megan Wright
Y’all are amazing! Great staff! Super helpful if I have questions but I have had your service for going on 12 years now and haven’t had any issues! Fast fiber! Can’t wait to sign up for your services at my work place when you come down Zoo Parkway! We are ready! Thanks again for being the best in the area and anywhere as far as I’m concerned!!
Maria Lassiter
Randolph Communication is great and ready to help when needed. And the staff at the office are friendly and know how to help when there is a problem. Thank you!!
Wanda Brady
We have been with Randolph Communications for 28 years and have always received great and friendly service both from the folks in the office and the technicians who have come out to our home. Thank you for all you do.
Laura Needham Roberts
My family has had Randolph Communications as long as I can remember. We have always had great service and they are quick to fix any issues that may arise.
Stephanie Reeder Spencer
Randolph communication is the best they are quick when you call them
Tammy Moore
We have had Randolph Communications since 1995 , great reliable service! Thank you for looking after your customers!!
Sharon Vest Lambert
Randolph Communication provides us with exceptional customer service anytime it is needed and excellent internet service! From the days of RTMC landline phones to fast and reliable internet now - Randolph Communication continues to provide local service satisfaction!
Tara Lawson Burgess
Great service & quick response if we have a problem
Stephanie Garner Saunders
Great internet
Kathy Surratt Hall
Randolph communications is the best around! So thankful for their service. Always friendly and solve problems quickly!
Leslie Brewer LaPlume
Randolph Communications has the best service for internet, fast and reliable. I always hear horror stories of other companies and I’m always just always thankful I have them! They are always very nice and helpful when you call in. ❤️ Congratulations on 70 years!
Tiffany Luck
After 22 years of tolerating diminishing service quality from Brightspeed and it's most recent predecessor, Centurylink, we have finally gotten static free telephone and high speed internet from Randolph Communications.
We were pleased when we saw the contractors installing the fiber optic cable, but we had no idea how good the service would be! From our first call to sign up as customers, we knew times had changed; our call was answered on the fourth ring, and a REAL LIVE HUMAN BEING, who spoke English, took our call.
I am not kidding you, I know it's hard to believe in this day and time, but we were NOT put on hold and forced to listen to mind numbing music for 30 minutes with interrupted announcements that our call was very important and would be answered by the next available operator.
We talked to real people and set up our service in minutes. The next surprise was when it came time for the service to installed. The TECHNICIANS CAME ON THE DAY THEY WERE SUPPOSED TO, and THEY WERE ON TIME! They were courteous, well groomed, gentlemen who went out of their way to get our service installed just the way it would serve us best.
They did not track dirt into the house, they closed doors behind themselves, cleaned up shavings off the floor and turned off lights when they were finished.
As a final note, the cost for static-free phone service, and internet that is 10 times faster is less than we were paying before. In addition, all the wiring is buried, so service will not fail after every thunderstorm.
I know that everyone reading this will think it is a work of fiction, but all you need to do to validate it is to call them. If you are not in their service area, perhaps you should move.
Jim Dalton
I'm also impressed with Randolph Communication's customer service. I've never had to wait more than a few minutes to speak to a representative, and they've always been helpful and knowledgeable. Nobody even comes close in this regard.
There are no words to describe how happy I am with Randolph Communication. It's the best internet service I've ever had, and now my biggest wish is that everyone in Chatham County could have this as an option so they don’t have to deal with anyone else.
Mike Peluso -Instructor - Central Carolina Community College
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